Welcoming the AWS Customer Incident Response Team

Well, hello there! Thanks for reading our inaugural blog post.

Who are we, you ask? We are the AWS Customer Incident Response Team (CIRT). The AWS CIRT is a specialized 24/7 global Amazon Web Services (AWS) team that provides support to customers during active security events on the customer side of the AWS Shared Responsibility Model. The team is made up of AWS Global Services Consultants and Solutions Architects with experience in incident response.

When the AWS CIRT supports you, you will receive assistance with triage and recovery for an active security event on AWS. We will assist in root cause analysis through the use of AWS service logs and provide you with recommendations for recovery. We will also provide security tips and best practices to help you avoid security events in the future.

AWS CIRT is thrilled to talk with you in this new medium! This is AWS after all; getting customer feedback and taking steps to make your experience better is our number one goal. The AWS CIRT has heard from customers that they are challenged with 24/7 security event prevention, detection, analysis, and response to security events. You’ve told us that you are seeking the right AWS skill sets, knowledge, and best practices to address your security response needs in the case of an active security event. AWS CIRT wants to share our knowledge with you so that you can excel in preventing and detecting security events in the cloud.

Figure 1 shows the two different sides of the shared responsibility model, in which AWS is responsible for security OF the cloud, while customers are responsible for security IN the cloud.

Figure 1: The Customer/AWS Shared Responsibility Model

Figure 1: The Customer/AWS Shared Responsibility Model

In addition to this blog post, we’ve been working overtime on our favorite social media platform, AWS Twitch. In December 2021, we developed five episodes to share with you some of the most common causes of security events. We received so much positive customer feedback that we decided to create a bi-weekly series! You can find all episodes of The Safe Room on AWS Twitch.

We mentioned earlier that our number one goal is to help you. We’ve heard from you, and understand that many of you do not have the tools or playbooks necessary to operate your AWS workloads securely. We are pleased to announce that we have developed open-source tools to support your security needs:

Stay tuned to this blog. More tools are coming soon!

We’ve told you who we are and what we do—now, how do you contact us? All AWS Customers can engage the AWS CIRT through an AWS support case. Yes, that is correct. We support all AWS customers! For those customers that do have an account team, you can start an escalation to the AWS CIRT with the account team. However, we will always require that you open an AWS support case.

Thanks again for stopping by and giving us your eyeballs for a few minutes. Please stay tuned to this blog, because this is where we will comment on security trends and interesting stuff we find in the security world, as well as make new open source tools public.

Cloud safe, everyone!

 
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Kyle Dickinson

Kyle Dickinson

Kyle is a TDIR Senior Security Consultant with the AWS Customer Incident Response Team, a team who supports AWS Customers during active security events. Kyle also hosts The Safe Room on the AWS Twitch Channel to share information on being more secure on AWS.