Identity and access management tech firm Okta says it has concluded an investigation into the embarrassing Lapsus$ hacking incident and has severed ties with a third-party company at the center of the breach.
Facing public criticism for communications hiccups after the breach was detected, Okta issued a public statement Wednesday to stress that the impact from the incident was “significantly smaller than we initially scoped.”
A statement from Okta’s Chief Information Security Officer (CISO) David Bradbury said the company initially determined that about 366 customers were affected but a third-party forensic audit showed the damage was contained.
Bradbury described the main conclusions from the audit, which was conducted by an unnamed globally recognized cybersecurity forensic firm:
- The threat actor actively controlled a single workstation, used by a Sykes/Sitel support engineer, with access to Okta resources.
- Control lasted for 25 consecutive minutes on January 21, 2022.
- During that limited window of time, the threat actor accessed two active customer tenants within the SuperUser application (whom we have separately notified), and viewed limited additional information in certain other applications like Slack and Jira that cannot be used to perform actions in Okta customer tenants.
- The threat actor was unable to successfully perform any configuration changes, MFA or password resets, or customer support “impersonation” events.
- The threat actor was unable to authenticate directly to any Okta accounts.
“While the overall impact of the compromise has been determined to be significantly smaller than we initially scoped, we recognize the broad toll this kind of compromise can have on our customers and their trust in Okta,” Bradbury said.
He said Okta had terminated its relationship with Sykes/Sitel and will now “directly manage” all devices of third parties that access its customer support tools.
“We are making further modifications to our customer support tool to restrictively limit what information a technical support engineer can view. These changes also provide greater transparency about when this tool is used in customer admin consoles,” Bradbury added.