The Unable to locate Windows License Key Data File Support Scam is an web browser tech support scam that displays an alert that states a “Windows License Key Data File” was deleted due to visiting a harmful web site. It then prompts you to call a remote support number for help. As this is a scam, you should not call the listed phone number.
When the Unable to locate Windows License Key Data File Support Scam is displayed in your browser it will display an alert that contains text similar to the following:
We are unable to locate Windows License Key Data File. It has been deleted from your Computer.
You may have visited Harmful Website recently which has downloaded the Ransom ware in your Windows Computer due to which the License Key Data file is deleted.
Your System is automatically locked to prevent important data loss.
For immediate support call Windows 7 help desk at Toll Free:
Back to Safety
Once again, this is just a fake a alert, a key file has not been deleted, your system has not been locked, and the only malicious site you are visiting is the one showing this alert . These scammers do not know what is running on your computer and is just trying to trick you into calling the phone number. At this same time, for those who have never seen a message like this, they can be quite alarming as these scams make it difficult to close browser tabs or the browser itself.
Thankfully, almost all browser based tech support scams can be closed by simply opening Windows Task Manager and ending the browser process. It is important, though, that if you end the browser process that you do not reopen previously closed sites if prompted by the browser when you start it again.
On the other hand, if you are constantly seeing these types of tech support scams, or these pages are opening by themselves, then it may be possible that you are infected with an adware or other unwanted program that are displaying them. Once again, do not worry as it is quite easy to remove these infections if you follow the guide below.
Why am I Seeing the Unable to locate Windows License Key Data File Support Scam Alert?
The Unable to locate Windows License Key Data File Support Scam alert is shown through advertisements that redirect you to sites that display this scam. These advertisements can be displayed by installed adware programs or through less than reputable sites that are displaying them to generate advertising revenue.
For the most part, if you see a browser based tech support scam, then you can simply close the browser and start it again. On the other hand, if you are continuously seeing scams with alerts like “Unable to locate Windows License Key Data File”, then you should scan your computer for adware and remove anything that is found.
Your computer should now be free of the Unable to locate Windows License Key Data File Support Scam program. If your current security solution allowed this program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below: